Driving Customer Service Through Lifetime Customer Value
Your level of customer service should always be equal to or higher than your customer’s lifetime customer value.
Managing and Communicating with Your Clients
When it comes to retaining your clients and building a strong relationship, communication plays a key role to setting expectations and manageable deadlines for your team.
Customer Service Excellence Model for Best Businesses
See how consistently doing one small thing a day through customer service excellence will help build your success.
Manage Client Expectations
Establishing expectations from the start is critical to the long-lasting success of any attempt to manage client expectations. In business, the first opportunity to set those expectations is [...]
The Shifting Landscape of Sales: Using Data to Drive Success
Using data to drive success is an excellent method to increase your bottom line.
Don’t Underestimate the Power of Client Communications
Since the beginning of time, humans have communicated using primitive drawings, bartering, nonverbal actions and face-to-face conversations.