Driving Customer Service Through Lifetime Customer Value
Your level of customer service should always be equal to or higher than your customer’s lifetime customer value.
Managing and Communicating with Your Clients
When it comes to retaining your clients and building a strong relationship, communication plays a key role to setting expectations and manageable deadlines for your team.
In attracting customers, Blog, Bressler News - Press Releases, business advisory services, managing customers, product development
Posted From Survival to Resilience: Shifting the Focus
Let’s take a look at the attributes of resilient (or sustainable) businesses.
What Would Happen if You Increase Your Sales Conversion Rate by Just 1%?
We have found in talking with our clients that many business owners do not have a strong handle on their sales conversion rate.
Quick Tips for Effective Communication Strategy
You must dive into key areas of focus when developing your communication strategy. Check out this quick video to find out how to get started. If you’re hesitant to get started on your own, [...]
Customer Service Excellence Model for Best Businesses
See how consistently doing one small thing a day through customer service excellence will help build your success.
Posted
Business Gymnastics: Knowing and Acting on What Makes you Succeed
There are many business gymnastics known to improve business performance but which initiatives will bring the biggest impact?
Manage Client Expectations
Establishing expectations from the start is critical to the long-lasting success of any attempt to manage client expectations. In business, the first opportunity to set those expectations is [...]
Video – The Importance of Categorizing Your Customers
The importance of categorizing your customers is something most business owners aren’t even aware of.
The Shifting Landscape of Sales: Using Data to Drive Success
Using data to drive success is an excellent method to increase your bottom line.